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Committee Detail

Hide Section - GENERAL INFORMATION

GENERAL INFORMATION

Committee NameIRS Taxpayer Advocacy PanelAgency NameDepartment of the Treasury
Fiscal Year2019Committee Number5217
Original Establishment Date10/10/1997Committee StatusChartered
Actual Termination Date Committee URLhttp://www.improveirs.org
New Committee This FYNoPresidential Appointments*No
Terminated This FYNoMax Number of Members*75
Current Charter Date2/27/2018Designated Fed Officer Position Title*Director, Taxpayer Advocacy Panel
Date Of Renewal Charter2/27/2020Designated Federal Officer PrefixMs.
Projected Termination Date Designated Federal Officer First Name*Terrie
Exempt From Renewal*NoDesignated Federal Officer Middle Name
Specific Termination AuthorityDesignated Federal Officer Last Name*English
Establishment Authority*Agency AuthorityDesignated Federal Officer Suffix
Specific Establishment Authority*Agency DecisionDesignated Federal Officer Phone*(214) 413-6522
Effective Date Of Authority*10/10/1997Designated Federal Officer Fax*(214) 413-6590
Committee Type*ContinuingDesignated Federal Officer Email*terrie.a.english@irs.gov
Presidential*No
Committee Function*Non Scientific Program Advisory Board
Hide Section - RECOMMENDATION/JUSTIFICATIONS

RECOMMENDATION/JUSTIFICATIONS

Agency Recommendation*Continue
Legislation to Terminate RequiredNo
Legislation StatusNot Applicable
How does cmte accomplish its purpose?*The mission of the Taxpayer Advocacy Panel (TAP) is to listen to taxpayers, identify taxpayers' issues and make suggestions for improving IRS service and customer satisfaction.The TAP works with the Taxpayer Advocate Service (TAS) and the IRS Wage & Investment and Small Business/Self Employed operating divisions to identify strategic initiatives, products, or services that need or will benefit from citizen input. The operating divisions utilize TAP to gain pre-decisional input on products, services or strategic initiatives or key program changes that impact taxpayers. The TAP works on topical projects and identifies and analyzes grass-root level issues received from taxpayers and elevates them to the IRS with recommendations for improvement. The focus of the TAP is identifying and working on service-wide issues. This aligns with the modernized IRS organization, which has moved to a more service-wide program focus.The TAP solicited and received direct taxpayer input through their committee web site, dedicated toll-free telephone line, member outreach and open meetings. The TAP has direct access to IRS operating divisions and the National Taxpayer Advocate. IRS liaisons serve as the TAP's link to the Operating Divisions.
How is membership balanced?*The Panel is demographically balanced with representation from each state, the District of Columbia, Puerto Rico and internationally. Recruitment strategies are designed to attract a diverse population. Efforts are made to balance the Panel by gender, ethnicity, socio-economic status and occupations ensuring representation from both wage earners and those who are self-employed. In an effort to maintain this balance and to ensure continuity, Panel members are appointed to staggered three-year terms with approximately one-third of the members being replaced annually.
How frequent & relevant are cmte mtgs?*Frequency: The Panel committees meet monthly via conference call. In addition, each committee has one face-to-face meeting annually, budget permitting.Relevance: Since there is a continuing need for taxpayer input on improving IRS service and customer satisfaction, the Panel serves as an advisory body to the IRS. As mentioned previously, the Panel provides a citizen voice regarding tax administration. The members have provided valuable input on a variety of issues facing the IRS such as IRS Future State, Taxpayer Assistance Centers, Toll-Free assistance, various tax forms and publications and IRS Notices and Correspondence.
Why advice can't be obtained elsewhere?*The Panel is comprised of citizens from all walks of life, ethnically diverse, and each state has at least one representative. There are other groups such as tax attorneys; accountants and enrolled agents that are able to communicate with the IRS through their professional associations or other advisory committees. These groups provide valuable input and insight to tax administration but they are one perspective. The average citizen does not have a collective voice to communicate with the IRS. The Taxpayer Advocacy Panel fills that void. The Panel is structured so that individual panel members can raise grassroots issues from citizens to the IRS. Panel members are also part of committees working with various IRS operating divisions to address problems that affect the average taxpayer. Some of the issues being addressed by these committees are, Taxpayer Assistance Centers, Forms & Publications, Notices, Toll-Free lines, and Taxpayer Communications. The perspective these citizens bring could not be gained through any other means and is essential to improving IRS products and services and reducing the burden for America’s taxpayers.
Why close or partially close meetings?N/A.
Recommendation RemarksThe mission of the Taxpayer Advocacy Panel (TAP) is to listen to taxpayers, identify taxpayers’ issues, and make suggestions for improving IRS service and customer satisfaction. The Panel is comprised of citizens from all walks of life, demographically diverse with each state, the District of Columbia and the Territory of Puerto Rico having at least one representative.

Beginning with the start of TAP 2012 year, the panel was divided into six Project Committees working with IRS program owners on specific issues that potentially affect all taxpayers. The projects were jointly identified by the IRS operating divisions based on strategic objectives and TAP Joint Committee based on grass-roots issues. The recommendations that arise from the committees aid in improving IRS customer service and reducing taxpayer burden. The Project Committees were:

• Taxpayer Communications Committee
• Notices and Correspondence Committee
• Tax Forms and Publications Committee
• Taxpayer Assistance Centers Committee
• Toll Free Committee
• Special Projects Committee

The Chairs of each committee along with the TAP Chair and Vice-Chair make up the TAP Joint Committee which acts on behalf of all TAP members to advance the TAP mission. TAP will continue to operate using the six committees structure.
Hide Section - PERFORMANCE MEASURES

PERFORMANCE MEASURES

Outcome Improvement To Health Or Safety*NoAction Reorganize Priorities*Yes
Outcome Trust In GovernmentYesAction Reallocate ResourcesYes
Outcome Major Policy ChangesNoAction Issued New RegulationsYes
Outcome Advance In Scientific ResearchNoAction Proposed LegislationNo
Outcome Effective Grant MakingNoAction Approved Grants Or Other PaymentsNo
Outcome Improved Service DeliveryYesAction OtherYes
Outcome Increased Customer SatisfactionYesAction CommentThe agency has taken action based on input and recommendations from the TAP in various ways. Most of the IRS actions taken in response to TAP's recommendations relate to improved tax products, forms, publications, notices and correspondence.
Outcome Implement Laws/Reg RequirementsNoGrants Review*No
Outcome OtherNoNumber Of Grants Reviewed0
Outcome CommentNANumber Of Grants Recommended0
Cost Savings*Unable to DetermineDollar Value Of Grants Recommended$0.00
Cost Savings CommentWhile actual dollar savings have not been determined, the program places emphasis on improving customer service, increasing satisfaction, and reducing taxpayer burden. The TAP recommendations encourage the IRS to take actions to improve these areas in the most cost efficient manner. While cost savings for taxpayers or the government is not a concrete figure, we continue to explore measures to assess the value of the panel's recommendations to the IRS and taxpayers.Grants Review CommentNA
Number Of Recommendations*1,631Access Contact Designated Fed. Officer*Yes
Number Of Recommendations CommentFor recommendation purposes the TAP operates on a calendar year ending in December, not a fiscal year. Since the 2018 TAP year is not complete when the FACA database reports for FY 2018 are due, the report includes recommendations through December 2017, which is the most current TAP year data available. This is consistent with the TAP Annual Report for 2017 which is the last report available at the time the FACA reports are closed for FY 2018. From its creation in 2002, TAP has forwarded a total of 1631 recommendations to the IRS. The IRS seriously considers the TAP recommendations, however at times it is limited in its ability to implement them due to the cost of implementation, legislative or regulatory restrictions, a difference on philosophy or the honest trade-off between easing the taxpayer’s burden to understand and meet their tax responsibilities while efficiently collecting the proper tax revenues owed. Information on these recommendations is contained in the TAP Annual Reports. You can find the detailed reports of TAP’s accomplishments on the TAP website.Access Agency WebsiteYes
% of Recs Fully Implemented*18.00%Access Committee WebsiteYes
% of Recs Fully Implemented CommentThis calculation includes responses from IRS indicating the recommendation has been accepted or implemented. Until 2011 the TAP did not have a system in place to follow up on the recommendations accepted or partially accepted by the IRS to determine if they were implemented. The majority of the accepted recommendations were elevated to the IRS from Area committees via the formal recommendation elevation process. Note: Project committees provide input from TAP members to IRS program owners on projects, products or services assigned to the committee. This process provides immediate input to the IRS for consideration. Since TAP may be one of many stakeholders, IRS often considered TAP's recommendations without providing a formal acceptance or rejection. Approximately 25 percent of TAP's recommendations would fall into this category in which TAP's recommendations were considered by the IRS but a determination of the outcome attributed to the TAP recommendation is not known.Access GSA FACA WebsiteYes
% of Recs Partially Implemented*12.00%Access PublicationsYes
% of Recs Partially Implemented CommentThis calculation includes responses from the IRS indicating the recommendation has been partially accepted. This includes recommendations consisting of more than one suggestion of which not all were accepted. As stated regarding the percentage of recommendations fully implemented, the ultimate determination of the outcome attributed to the TAP recommendation may not be known for all TAP recommendations.Access OtherYes
Agency Feedback*YesAccess CommentToll-Free phone line 1-888-912-1227
Agency Feedback CommentThe agency continues to provide feedback through both oral and written communications. In 2010 the TAP added response comments and accepted/rejected fields to the TAP Recommendation Referral Form to make it easier for the IRS to provide feedback on TAP recommendations.Narrative Description*The TAP supports the mission of providing America's taxpayers with top quality service and helping them understand and meet their tax responsibilities by providing a taxpayer perspective to the IRS on critical tax administration programs. It does this by submitting recommendations to the IRS to address grass-root issues received from taxpayers. Prior to submission issues are prioritized, researched, documented and ultimately raised to the program owners for consideration. TAP members also work with IRS program owners on assigned tasks or projects and present recommendations for consideration. These processes directly support the mission and strategic plan of the IRS. The committee's operating procedures changed for the 2012 TAP year with the elimination of Area committees working individual issues.
Hide Section - COSTS

COSTS

Payments to Non-Federal Members* Est Payments to Non-Fed Members Next FY* 
Payments to Federal Members* Est. Payments to Fed Members Next FY* 
Payments to Federal Staff* Estimated Payments to Federal Staff* 
Payments to Consultants* Est. Payments to Consultants Next FY* 
Travel Reimb. For Non-Federal Members* Est Travel Reimb Non-Fed Members nextFY* 
Travel Reimb. For Federal Members* Est Travel Reimb For Fed Members* 
Travel Reimb. For Federal Staff* Est. Travel Reimb to Fed Staff Next FY* 
Travel Reimb. For Consultants* Est Travel Reimb to Consultants Next FY* 
Other Costs Est. Other Costs Next FY* 
Total Costs$0.00Est. Total Next FY*$0.00
Federal Staff Support (FTE)* Est. Fed Staff Support Next FY* 
Hide Section - Custom Links

Custom Links

     Committee Level Reports               
Hide Section - MEMBERS,MEETINGS AND ADVISORY REPORTS

MEMBERS,MEETINGS AND ADVISORY REPORTS

To View all the members, meetings and advisory reports for this committee please click here
Hide Section - CHARTERS AND RELATED DOCS

CHARTERS AND RELATED DOCS

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Hide Section - DATA FROM PREVIOUS YEARS

DATA FROM PREVIOUS YEARS

Committee

Data from Previous Years

 
ActionCommittee System IDCommittee NameFiscal Year
 COM-002137IRS Taxpayer Advocacy Panel2017
 COM-002526IRS Taxpayer Advocacy Panel2016
 COM-003918IRS Taxpayer Advocacy Panel2015
 COM-004296IRS Taxpayer Advocacy Panel2014
 COM-006329IRS Taxpayer Advocacy Panel2013
 COM-006425IRS Taxpayer Advocacy Panel2012
 COM-008149IRS Taxpayer Advocacy Panel2011
 COM-008562IRS Taxpayer Advocacy Panel2010
 COM-010493IRS Taxpayer Advocacy Panel2009
 COM-010615IRS Taxpayer Advocacy Panel2008
 COM-012354IRS Taxpayer Advocacy Panel2007
 COM-012444IRS Taxpayer Advocacy Panel2006
 COM-014219IRS Taxpayer Advocacy Panel2005
 COM-014267IRS Taxpayer Advocacy Panel2004
 COM-016204IRS Taxpayer Advocacy Panel2003
 COM-016332IRS Citizen Advocacy Panel2002
 COM-018078IRS Citizen Advocacy Panel2001
 COM-018356IRS Citizen Advocacy Panel2000
 COM-019937IRS Citizen Advocacy Panel1999
 COM-020103IRS Citizen Advocacy Panel1998
 COM-032571IRS Taxpayer Advocacy Panel2018